Transforming Communication With Older Adults: A Radically Different Response to Refusal of Care and Other Challenging Reactions
March 17, 2026 | 9am – 10:30am AK | Register
Presenter: Paige Hector, LMSW
CE Credits: 1.5 Social Work Contact Hours
Fee: SPS Members: FREE / Non-SPS NASW Members: $25 / Non-NASW Members: $40
Sometimes people do or say things that can be difficult for us to understand or tolerate. In health care settings, this may appear as “refusing” care or reactions often labeled as “behaviors.” Even with increased recognition of trauma-informed care, power dynamics within our work environments can make it challenging to respond to clients in ways that do not compromise care. Additionally, well-intentioned approaches may inadvertently perpetuate ageism, which remains prevalent in society and within health care settings.